The effects of interruptions in work activity: field and laboratory results

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چکیده

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The effects of interruptions in work activity: field and laboratory results.

The effects of interruptions in work activity were investigated, first in a field study where the operators' task was to card-index data about customers' phone lines. The interruptions due to customers' calls resulted in an increase of the processing time of the current task and in the use of several management strategies. A laboratory study was then designed in order to study the effects of te...

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ژورنال

عنوان ژورنال: Applied Ergonomics

سال: 2000

ISSN: 0003-6870

DOI: 10.1016/s0003-6870(00)00019-3